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When to contact your Member of the Senedd

The Members of the Senedd you elect have powers to shape most areas of life in Wales.

Wales is a devolved nation. This means some major areas of life in Wales are the responsibility of Members of the Senedd. These areas are known as ‘devolved matters’. Devolved matters include:

Examples of devolved areas

However, some areas that apply to all parts of the UK remain the responsibility of the UK Parliament and UK Government. These are ‘reserved matters’. Reserved matters include:

Examples of reserved matters

You can find out more about what is devolved to Wales, and what is reserved by the UK Parliament and UK Government, by visiting our Reserved Powers Model page.

Members of the Senedd only act on behalf of their constituents, so please check you are contacting an MS who represents your specific constituency or your region. Who is my MS?

Every person in Wales is represented by five MS in total – one MS for their constituency (the local area in which they live), and another four MS that cover their region. The five regions of Wales are: North Wales, Mid and West Wales, South Wales West, South Wales Central, and South Wales East.


When you should contact someone else first

Members of the Senedd may refuse cases where they feel it is outside their remit. Some issues are not the direct responsibility of the Senedd, and in these instances, you should first contact either your local council or your nearest Citizens Advice Bureau before considering contacting your Member of the Senedd.

These are issues such as:

  • Immigration (you can also contact your Member of Parliament with regard to immigration issues).
  • Council tax.
  • Private problems with neighbours, landlords, employers, family; or companies who’ve sold you faulty goods.
  • Decisions made by the courts.
  • Issues that are the responsibility of your local council (dustbins or street repairs).

For information on any of these matters, visit:

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