Complaints Statistics 1 October – 31 December 2023
Published 24/04/2024
| Last Updated 16/12/2024
|
Reading Time
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New complaints
The following Tables give information of complaints received in the third quarter of 2023-24. Table 1: Complaints received, source and admissibility
| |
Q1 |
Q2 |
Q3 |
Q4 |
Total |
| Received |
25 |
45 |
41 |
|
|
| % by public |
92% |
87% |
100% |
|
|
| % by Member against Member |
0% |
2% |
0% |
|
|
| % Member against self |
0% |
2% |
0% |
|
|
| % by Clerk of the Senedd |
8% |
4% |
0% |
|
|
| % not admissible |
84% |
64% |
90% |
|
|
| % admissibility not decided by period end |
8% |
20% |
0% |
|
|
Table 2: Complaints by subject matter
| |
Q1 |
Q2 |
Q3 |
Q4 |
Total |
| Conduct on social media |
4 |
28 |
9 |
|
|
| Misuse of resources |
1 |
1 |
0 |
|
|
| Standard of service |
3 |
3 |
8 |
|
|
| Failure to register/declare and interest |
2 |
6 |
4 |
|
|
| Outside remit (conduct in Plenary or Ministerial conduct) |
13 |
2 |
10 |
|
|
| Other conduct |
2 |
5 |
10 |
|
|
| TOTAL |
25 |
45 |
41 |
|
|
Table 3: Reasons for inadmissibility
| |
|
Q1 |
Q2 |
Q3 |
Q4 |
Total |
| 1 |
Not in writing (Procedure paragraph 4.2(a)) |
0 |
0 |
0 |
|
|
| 2 |
Complainant not named (Procedure paragraph 4.2(b)) |
0 |
0 |
0 |
|
|
| 3 |
Not about conduct of Member (Procedure paragraph 4.2(c) |
0 |
2 |
5 |
|
|
| 4 |
Does not state act or omission complained of (Procedure paragraph 4.2(d)) |
2 |
0 |
1 |
|
|
| 5 |
Insufficient supporting evidence (Procedure paragraph 4.2 (e)(i)) |
0 |
13 |
5 |
|
|
| 6 |
Conduct, if proved, not a breach of relevant provision (Procedure paragraph 4.2(e)(ii)) |
|
|
|
|
|
| |
a. Conduct in plenary or Committee (Code paragraph 3) |
12 |
1 |
1 |
|
|
| |
b. Ministerial Conduct (Code paragraph 7(ii)) |
2 |
2 |
7 |
|
|
| |
c. Standard of service (Code paragraph 7(iii)) |
2 |
3 |
5 |
|
|
| |
d. Other |
3 |
8 |
13 |
|
|
| 7 |
Not within period allowed (Procedure paragraph 4.2(g)) |
0 |
0 |
0 |
|
|
