Work Opportunity: Case Worker and Constituency Officer for Rhun ap Iorwerth MS

Case Worker and Constituency Officer for Rhun ap Iorwerth MS

Salary range (pro rata): £27,722 - £40,321

All new staff are expected to enter on the scale minimum of the appropriate pay band. Individual staff will, subject to satisfactory performance, move up the incremental scale one point at a time on the anniversary of their commencement of employment until they reach the scale maximum for their band.

Working hours: 37 hours per week 
Appointment type: Permanent
Location: Anglesey - Constituency Office 
Reference: MBS-008-25

Purpose of job: 

Providing the Member of the Senedd with administrative, constituency and parliamentary support, and publicity support, ensuring that confidentiality standards are maintained. 

Main duties:

1.   Developing and maintaining a case work system, ensuring that all cases are logged; monitoring the progress made and ensuring that all identified actions are taken.
2.  Attending surgeries with the Member, understanding constituents' cases and drawing up an action plan in order to try to get a resolution.
3. Investigating and following up on issues raised in constituency surgeries or correspondence, ensuring that they are resolved on time.
4. Ensuring that records are kept and information is managed confidentially, in accordance with the Data Protection Act.

Essential knowledge and experience:

•   Some experience of administrative work and knowledge of office systems
•   Experience of working in a comparable role, dealing with complex correspondence, diaries and events and running a busy office
•  Knowledge and understanding of relevant local area issues.
•  An understanding of and commitment to the need to tackle discrimination and promoting equality of opportunity and the Nolan principles of public life.

Essential qualifications:

•  A degree or equivalent qualification in a relevant subject;

You are advised to read the full Job and Person Specification before applying for this post. For details about the post and to apply, please contact Non.Dafydd@Senedd.Wales 

• Job and Person Specification
• Application Form
• Important Information
• Benefits of working for a Member

Closing date:  16 May 2025
Interview date: 23 May 2025