Work Opportunity: Casework Assistant for Joshua Kim MS
Salary range (pro rata): £26,345 - £33,873
All new staff are expected to enter on the scale minimum of the appropriate pay band. Individual staff will, subject to satisfactory performance, move up the incremental scale one point at a time on the anniversary of their commencement of employment until they reach the scale maximum for their band.
Working hours: 37 hours
Appointment type: Permanent
Location: Constituency Office (Bargoed)
Reference: MBS-006-26
Purpose of job:
To provide the Member of the Senedd with administrative, constituency and publicity support ensuring that standards of confidentiality are maintained.
Main duties:
- Respond to enquiries from constituents via phone, email or letter.
- Provide basic advice and signposting to constituents on issues such as housing, immigration, welfare, benefits and health.
- Maintain accurate and confidential records of constituent cases in line with data protection laws.
Essential knowledge and experience:
- An understanding of current affairs and issues of relevance to Wales, an interest in the Welsh political system
- Expected to be proficient with the normal tools and equipment for the job, for example, standard software packages and have familiarity with online media.
- Communication Skills – Good oral and written communication skills.
Essential qualifications:
- Requires ability to demonstrate knowledge or experience of a range of work procedures based on relevant work experience and/or vocational qualification e.g. NVQ level 3 or 4 or equivalent in a relevant subject e.g. business or public administration.