Parliamentary and Constituency Casework Coordinator for Rebeca Phillips MS
Salary range (pro rata): £33,233 - £42,727
All new staff are expected to enter on the scale minimum of the appropriate pay band. Individual staff will, subject to satisfactory performance, move up the incremental scale one point at a time on the anniversary of their commencement of employment until they reach the scale maximum for their band.
Working hours: 37 hours per week
Appointment type: Permanent
Location: Constituency Office - Ystradgynlais
Reference: MBS-221-26
Main duties:
Handle complex and sensitive cases, providing tailored support and solutions for
constituents. This may include supporting constituents to campaign against their
identified issues through informing and advising in relation to legislative process, rights etc.
Communicate with government departments, local councils and agencies to
support constituents in resolving issues.
Support junior caseworkers, providing guidance on case handling and
administrative procedures.
Attend Member’s surgeries, engaging directly with constituents, taking detailed
notes and identifying follow up actions.
Essential knowledge and experience:
A good understanding of the legal and regulatory frameworks within which
Members and Groups operate. This includes both Senedd frameworks (standards
of conduct, expenditure etc) as well as broader and general frameworks (legal
duties). Able to provide informed advice to Members and colleagues on these
matters.
Legal and policy knowledge related to housing, welfare, immigration, and other
public services.
Experience of comparable role dealing with complex correspondence, diaries and
events and running a busy office.
Essential qualifications:
The ability to demonstrate knowledge or experience of a range of work procedures
based on relevant work experience and/or vocational qualification e.g. NVQ level 3 r 4 or equivalent in a relevant subject.
Demonstrable numeracy and literacy skills e.g. English / Welsh and Maths GCSE (or equivalent) at Grade C or above or suitable alternative experience.