Work Opportunity: Caseworker & Constituency Engagement Officer for Gareth Davies MS
Salary range (pro rata): £27,722 - £40,321
All new staff are expected to enter on the scale minimum of the appropriate pay band. Individual staff will, subject to satisfactory performance, move up the incremental scale one point at a time on the anniversary of their commencement of employment until they reach the scale maximum for their band.
Working hours: 37 hours per week
Appointment type: Fixed Term – until Senedd Election 2026 with possibility of being made permanent
Location: Constituency Office
Reference: MBS-056-25
Purpose of job:
To provide the Member of the Senedd with administrative, constituency and publicity support ensuring that standards of confidentiality are maintained.
Main duties:
- Respond to enquiries from constituents, politicians, media, lobbyists
- Draft correspondence, answer telephone, take messages and deal with enquiries and requests as appropriate
- Work with the Senior Caseworker to develop and maintain casework system ensuring cases are logged, monitored and progressed to an appropriate conclusion
- Ensure records are kept and information managed confidentially in line with the Data Protection Act
Essential knowledge and experience:
- Some experience of administrative work and knowledge of office systems
- Experience of a comparable role dealing with complex correspondence, diaries and events and running a busy office
- Knowledge and understanding of issues relevant to the local area
- Some experience of using IT packages eg Microsoft packages such as Word, Outlook and Excel.
Essential qualifications:
- Degree, NVQ Qualification level 3 or 4 or equivalent in a relevant subject or;
- Demonstrable numeracy and literacy skills e.g. English and Maths GCSE (or equivalent) at Grade C or above