Administrator and Casework Assistant for Donna Cushing MS
Salary range (pro rata): £26,345 - £33,873
All new staff are expected to enter on the scale minimum of the appropriate pay band. Individual staff will, subject to satisfactory performance, move up the incremental scale one point at a time on the anniversary of their commencement of employment until they reach the scale maximum for their band.
Working hours: 37 hours per week
Appointment type: Permanent
Location: The Constituency Offices
Reference: MBS-183-26
Main duties:
- Manage emails, letters, and phone calls from constituents, stakeholders, and government bodies.
- Respond to enquiries from constituents via phone, email or letter.
- Provide basic advice and signposting to constituents on issues such as housing, immigration, welfare, benefits and health.
- Ensure compliance with Senedd policies and ethical guidelines.
Essential knowledge and experience:
- Knowledge and understanding of issues relevant to the local area.
- Knowledge of law and good practice related to data protection and information security.
Essential qualifications:
- Demonstrable numeracy and literacy skills e.g. English / Welsh and Maths GCSE (or equivalent) at Grade C or above or suitable alternative experience.