Constituency Casework Coordinator for Alun Cox MS
Salary range (pro rata): £33,233 - £42,727
All new staff are expected to enter on the scale minimum of the appropriate pay band. Individual staff will, subject to satisfactory performance, move up the incremental scale one point at a time on the anniversary of their commencement of employment until they reach the scale maximum for their band.
Working hours: 37 hours per week
Appointment type: Permanent
Location: Constituency Office / Home Hybrid
Reference: MBS-081-26
Purpose of job:
A Band 2 Casework Officer working for a Member of the Senedd will handle more complex cases, constituent advocacy, and policy research while providing support to both constituents and the Member. They work independently on casework, liaise with government agencies and other relevant bodies as appropriate.
Main duties:
- Handle complex and sensitive cases, providing tailored support and solutions for constituents. This may include supporting constituents to campaign against their identified issues through informing and advising in relation to legislative process, rights etc.
- Communicate with government departments, local councils and agencies to support constituents in resolving issues.
- Oversee the progress of high-priority cases and ensure timely responses.
Essential knowledge and experience:
- Understanding of the legal and regulatory frameworks within which Members and Groups operate. This includes both Senedd frameworks (standards of conduct, expenditure etc) as well as broader and general frameworks (legal duties). Able to provide informed advice to Members and colleagues on these matters.
- Legal and policy knowledge related to housing, welfare, immigration, and other public services.
- Experience of comparable role dealing with complex correspondence, diaries and events and running a busy office.
Essential qualifications:
- The ability to demonstrate knowledge or experience of a range of work procedures based on relevant work experience and/or vocational qualification e.g. NVQ level 3 or 4 or equivalent in a relevant subject.
- Demonstrable numeracy and literacy skills e.g. English / Welsh and Maths GCSE (or equivalent) at Grade C or above or suitable alternative experience.