17. Establishing a BSL Commissioner in Wales with the same powers as other minority language Commissioners would show a significant message of support to the BSL using/signing community.
18. Deaf BSL users/signers and deaf-led organisations continue to report significant challenges in employment, healthcare, and education due to a lack of BSL access. The formulation of BSL standards would ensure that clear communication guidelines are distributed and complied with across Welsh public bodies and services, and impose an obligation to promote and facilitate BSL.
19. The nature and status of the Commissioner will be further developed in collaboration with stakeholders, including the Welsh Government, as the Bill progresses. The initial expectations of the Commissioner would be to:
- formulate BSL standards;
- establish a BSL advisory panel;
- place a statutory obligation to produce reports every 5 years on the position of BSL during that period;
- to provide guidance and a process for public bodies to promote and facilitate BSL in their respective domains;
- establish a procedure for the investigation of complaints.
BSL Advisory Panel
20. It is proposed that a BSL Advisory Panel would be made up of Welsh BSL users/signers who understand the issues faced by deaf BSL users/signers in Wales and including the various regional variations that exist. The panel would also be able to provide clear advice to the BSL Commissioner regarding policy, and to provide guidance for Welsh public services on how to engage with BSL users/signers and ensure they are involved in their design and delivery.
Produce reports every 5 years on the position of BSL in that period
21. The proposed Commissioner will be expected to set standards, policy and guidance for public services across Wales. Reporting would allow progress to be tracked, benchmarking trends over a longer term which in turn can feed into a long-term strategy. It could inform policy decisions and ensure transparency and accountability, in turn fostering good relations with BSL users/signers in Wales.
Establish a procedure for the investigation of complaints
22. There are currently limited avenues for BSL users/signers to make complaints in Wales, particularly as complaints processes are usually in English or Welsh, therefore, BSL users/signers can encounter considerable challenges.
23. Currently, BSL users/signers in Wales encounter considerable administrative and legal obstacles in accessing public services. For example, they may attend medical appointments where a BSL/English/Welsh Interpreter has not been booked. This appears to be a frequent occurrence not just in health settings, but across the full range of public services, as highlighted by the British Deaf Association’s (BDA) Audit of the Welsh Government for British Sign Language Charter 2022.
24. Compounding this lack of access, the way in which services are delivered often goes unchallenged as deaf users/signers in Wales are not able to access the enforcement and complaints mechanisms in place. Establishing a BSL complaints procedure should address issues in respect of BSL provision in public services. This will promote accountability and decrease the possibility of public bodies being sued for negligence. The ability to foster complaints processes in BSL will also ensure higher citizen satisfaction and the achievement of long term wellbeing objectives.