Overhead view of Pierhead

Overhead view of Pierhead

Public Appointments

Published 01/11/2020   |   Last Updated 23/09/2021   |   Reading Time minutes

The Senedd Commission is responsible for making appointments to some public offices, other bodies and individual roles.

Public Services Ombudsman for Wales

Maximum 7 year fixed term

Competitive Salary



The Public Services Ombudsman for Wales (PSOW) has the legal powers to look into complaints about public services and independent care providers in Wales. The PSOW also investigates complaints where members of local government bodies have breached their authority’s code of conduct, it upholds justice and helps public services improve by actively listening and learning from complaints. The PSOW is independent of all government bodies and provides a free and independent service.

The current Ombudsman is due to step down from the role and we are looking for a talented leader who can build on the success he and his team have delivered during his term in office. The successful candidate for the position will have a demonstrable track record as a strategic leader, possessing strong operational management capability combined with excellent communication and analytical skills. Whether from the public or private sector you will also have a good understanding of devolved government and public services structures, and your evidenced based approach to decision making will engender confidence in stakeholders and staff alike.

This is a Crown Appointment with the successful candidate being nominated by the Senedd -Welsh Parliament and will be for a maximum period of 7 years.

To find out more about the role or to apply go to https://execroles.penna.com/  or for an initial discussion in confidence, please contact our recruitment partners at Penna, Roger Russell (07710701570) roger.russell@penna.com  or Claudia Sousa (07763580368) claudia.sousa@penna.com