Casework Officer for Vikki Howells MS
Salary range (pro rata): £25,167 - £33,706 pro-rata
All new staff are expected to enter on the scale minimum of the appropriate pay band. Individual staff will, subject to satisfactory performance, move up the incremental scale one point at a time on the anniversary of their commencement of employment until they reach the scale maximum for their band.
Working hours: 18.5hrs
Appointment type: Fixed term until May 2026
Location: Mainly Constituency Office. Occasionally Senedd working if required
Reference: MBS-067-24
Purpose of job:
To provide the Member of the Senedd with administrative and constituency support ensuring that standards of confidentiality are maintained.
Main duties:
- Ensure casework is logged, progress monitored and identified actions are taken within agreed timescales.
- Build expertise in specific areas of casework and lead on responses in those areas.
- Monitor relevant developments relating to those areas to ensure awareness of wider policy landscape.
- Develop links with key local stakeholders working or delivering services in those areas.
- Support MS during constituency advice surgeries.
- Support MS during constituency advice surgeries.
- Ensure records are kept and information managed confidentially in line with the Data Protection Act.
- Answer telephone calls and correspondence and ensure these are recorded and responded to as appropriate.
- Extract and compile papers and briefing notes for meetings, draft letters and any documents as required by the Member of the Senedd.
- Assist in the preparation and organisation of specific campaigns.
- General administrative duties as may be required.
Essential knowledge and experience:
- Some experience of administrative work and knowledge of office systems.
- Knowledge and understanding of issues relevant to the local area.
- Some experience of using IT packages eg Microsoft packages such as Word, Outlook and Excel.
- Understanding of, and commitment to, combating discrimination and promoting the equality of opportunities and the Nolan Principles of Public Life.
Essential qualifications:
- NVQ Qualification level 3 or 4 or equivalent in a relevant subject or;
- Demonstrable numeracy and literacy skills e.g. English and Maths GCSE (or equivalent) at Grade C or above
You are advised to read the full Job and Person Specification before applying for this post. For details about the post and to apply, please contact Helen.Boggis@Senedd.Wales
- Job and Person Specification
- Application Form
- Important Information
- Benefits of working for a Member