Welsh Parliament Complaints Policy

Published 01/08/2020   |   Last Updated 12/03/2021   |   Reading Time minutes

Make a complaint

If something does go wrong we need to be able to put it right quickly, and if possible, take action to ensure it doesn't happen again.

To make a complaint:

The Procedure – In Summary

Stage 1

In the first instance raise your complaint or concern with the official with whom you have been dealing.

Stage 2

If this fails to satisfy your concerns you should make a formal complaint. Your complaint will be investigated by the Chief Executive and Clerk or by a person nominated by her.

If you are not satisfied with the outcome, your complaint can be considered by the Public Services Ombudsman for Wales, or the Information Commissioner.

Our complaints policy.