Work Opportunity: Casework & Community Liaison Coordinator for Vikki Howells MS
Salary range (pro rata): £33,233 - £42,727
All new staff are expected to enter on the scale minimum of the appropriate pay band. Individual staff will, subject to satisfactory performance, move up the incremental scale one point at a time on the anniversary of their commencement of employment until they reach the scale maximum for their band.
Working hours: 29.6 hours per week
Appointment type: Permanent
Location: Based at the Constituency Office, Aberdare with occasional travel to the Senedd, Cardiff
Reference: MBS-060-26
Purpose of job:
A Band 2 Casework Officer working for a Member of the Senedd will handle more complex cases, constituent advocacy, and policy research while providing support to both constituents and the Member. They work independently on casework, liaise with government agencies and other relevant bodies as appropriate.
Main duties:
- Handle complex and sensitive cases, providing tailored support and solutions for constituents. This may include supporting constituents to campaign against their identified issues through informing and advising in relation to legislative process, rights etc.
- Communicate with government departments, local councils and agencies to support constituents in resolving issues.
- Attend Member’s surgeries, engaging directly with constituents, taking detailed notes and identifying follow up actions.
- Perform other duties as required to support the Member that are commensurate with this band.
Essential knowledge and experience:
- A good understanding of the legal and regulatory frameworks within which Members and Groups operate. This includes both Senedd frameworks (standards of conduct, expenditure etc) as well as broader and general frameworks (legal duties). Able to provide informed advice to Members and colleagues on these matters.
- Experience of comparable role dealing with complex correspondence, diaries and events and running a busy office.
Essential qualifications:
- Demonstrable numeracy and literacy skills e.g. English and Maths GCSE (or equivalent) at Grade C or above or suitable alternative experience.