Assembly encouraged to look beyond conventional media to reach people in Wales - Digital Taskforce launches “Creating a Digital Dialogue” report

Published 21/06/2017   |   Last Updated 05/09/2022   |   Reading Time minutes

​The National Assembly must look beyond the fragmented media in Wales to better communicate its work to a wider audience and address the democratic information deficit, according to the Digital News and Information Taskforce report, published today.

The report encourages the Assembly to lead the way and establish an integrated content service using social media and other channels to engage directly with the people of Wales. It recommends placing people, rather than the institution and its processes at the heart of topical news stories as it looks to build citizen engagement.

Chaired by Leighton Andrews, Professor of Practice in Public Service Leadership and Innovation with Cardiff University’s Business School, the Taskforce also recommends:

  • the Assembly reimagines itself as a content creator, pushing content directly to the platforms that audiences are already consuming
  • designing all communications with the user at its heart, taking every opportunity to consider the impact of the Assembly’s work on people of Wales when explaining Assembly business, structures or policy making
  • a presumption of Open Data, so that others can freely use, re-use and redistribute Assembly data
  • providing open access to the Assembly’s resources for teaching via the Hwb platform, which is accessed by over half a million young people, and all schools in Wales

Leighton Andrews said:

“These are radical proposals to use modern digital communication to better understand what people are thinking and concerned about, to engage in real-time with people and to share with them how their representatives are responding to these issues, and I want to thank the members of the Digital News and Information Taskforce for their work.

“Assembly Members and staff must recognise their role as content creators, and see the Assembly as a content platform which should reflect the nation’s conversations about the issues which are of most concern to it. 

“The Assembly has done much to embrace digital communication, but in an age where increasing numbers of people are looking to social media for news, and traditional media outlets are providing less political coverage than ever, the Assembly must provide the people it serves with engaging content, delivered in formats that they wish to use.”

Llywydd of the National Assembly for Wales Elin Jones AM said:

“I want to thank the Digital News and Information Taskforce panel for their work.  They have provided us with thought provoking, practical proposals to strengthen the way we communicate as we seek to become an open, digital parliament which engages with all the people of Wales.”

“We are approaching the twentieth anniversary of the Assembly, which is an opportunity to refresh the way in which the Assembly presents itself and to build a deep and genuine dialogue with the people of Wales. I look forward to discussing the report, and how we take it forward, with Assembly Commissioners.”

Read the full report:

CREATING A DIGITAL DIALOGUE: How can the National Assembly for Wales use digital to build useful and meaningful citizen engagement? (PDF, 3.1 MB)