Work Opportunity: Casework Assistant for Paul Marr MS (2 positions)
Salary range (pro rata): £26,345 - £33,873
All new staff are expected to enter on the scale minimum of the appropriate pay band. Individual staff will, subject to satisfactory performance, move up the incremental scale one point at a time on the anniversary of their commencement of employment until they reach the scale maximum for their band.
Working hours: 22.2 hours per week
Some evening and weekend work will be required.
There may be a requirement for the role holder to work outside of the normal working hours.
Appointment type: Fixed Term for 6 months
As a Member of the Senedd, I hold office as an elected representative; when I cease to be a Member of the Senedd, this position will be made redundant.
Location: Haverfordwest Office
There may be a requirement for the role holder to travel for work occasionally.
There may be a requirement to visit a range of locations across my constituency, including rural locations, where public transport may not be available.
Reference: MBS-063-26
Purpose of job:
A Band 3 Casework Officer working for a Member of the Senedd would typically be responsible for assisting constituents with issues they face and ensuring they receive the necessary support from government agencies, local councils and other organisations
Main duties:
- Ensuring that all cases are progressed promptly and proportionately and are concluded at the earliest opportunity.
- Managing a caseload, with supportive supervision appropriate to the level of the role.
- Gathering appropriate information to produce factual evidenced-based written reports.
- Keep accurate, up-to-date records and audit trails in accordance with data protection requirements.
- Communicating effectively with all parties both verbally and in writing.
- Responding to a broad range of general correspondence investigating and responding to queries as necessary.
-
Ensuring that the work of the Member is promoted through participation in appropriate activities such as surgeries or community events.
Essential knowledge and experience:
Knowledge and understanding of issues relevant to the local area.
Essential qualifications:
The ability to demonstrate knowledge or experience of a range of work procedures based on relevant work experience and/or vocational qualification e.g. NVQ level 3 or 4 or equivalent in a relevant subject.