Work Opportunity: Casework Assistant for Zaynub Akbar
Salary range (pro rata): £26,345 - £33,873
All new staff are expected to enter on the scale minimum of the appropriate pay band. Individual staff will, subject to satisfactory performance, move up the incremental scale one point at a time on the anniversary of their commencement of employment until they reach the scale maximum for their band.
Working hours: 37 (part-time applications will be considered)
Appointment type: Permanent
Location: Senedd Cymru and/or Cardiff Constituency Office
Reference: MBS-048-26
Purpose of job:
To provide the Member of the Senedd with administrative, constituency and publicity support ensuring that standards of confidentiality are maintained.
Main duties:
Constituent Casework Handling
• Respond to enquiries from constituents via phone, email or letter.
• Log and track cases using a case management system to ensure timely follow-ups.
• Research issues and liaise with government departments, councils and agencies on behalf of constituents.
• Draft letters and emails to respond to constituent queries.
Advice and Advocacy
• Provide basic advice and signposting to constituents on issues such as housing, immigration, welfare, benefits and health.
• Escalate complex cases to senior caseworkers or the Members when necessary.
• Ensure constituents are aware of their rights and signpost them to relevant support services when appropriate.
Administrative Support
• Maintain accurate and confidential records of constituent cases in line with data protection laws.
• Organise meetings between constituents and the Members or senior staff.
• May organise events such as surgeries or visits at the direction of the Members.
• Draft and proofread correspondence for the Members.
Essential skills and behaviours:
- Requires ability to demonstrate knowledge or experience of a range of work procedures based on relevant work experience and/or vocational qualification e.g. NVQ level 3 or 4 or equivalent in a relevant subject e.g. business or public administration.
- Expected to develop proficiency in an area of administrative or practical work; able to answer a standard range of queries from others and know when to refer on more complex queries.
- Expected to be proficient with the normal tools and equipment for the job, for example, standard software packages and have familiarity with online media.
- Communication Skills – Good oral and written communication skills.