Work Opportunity: Casework Coordinator for Sera Evans MS
Salary range (pro rata): £33,233 - £42,727
All new staff are expected to enter on the scale minimum of the appropriate pay band. Individual staff will, subject to satisfactory performance, move up the incremental scale one point at a time on the anniversary of their commencement of employment until they reach the scale maximum for their band.
Working hours: 37 hours
Appointment type: Permanent
Location: Constituency Office (location within Afan Ogwr Rhondda TBC) and the Senedd, Cardiff Bay
Reference: MBS-035-26
Purpose of job:
A Band 2 Casework Officer working for a Member of the Senedd (Members) will handle more complex cases, constituent advocacy, and policy research while providing support to both constituents and the Member. They work independently on casework, liaise with government agencies and other relevant bodies as appropriate.
Main duties:
- Handle complex and sensitive cases, providing tailored support and solutions for constituents. This may include supporting constituents to campaign against their identified issues through informing and advising in relation to legislative process, rights etc.
- Investigate policy-related or legal issues affecting constituents and escalate urgent concerns to the Member.
- Draft and send detailed letters, reports, and case summaries on behalf of the Member.
Essential knowledge and experience:
- A good understanding of the legal and regulatory frameworks within which Members and Groups operate. This includes both Senedd frameworks (standards of conduct, expenditure etc) as well as broader and general frameworks (legal duties). Able to provide informed advice to Members and colleagues on these matters.
- Legal and policy knowledge related to housing, welfare, immigration, and other public services.
- Experience of comparable role dealing with complex correspondence, diaries and events and running a busy office.
Essential qualifications:
- Degree or equivalent in a relevant subject or NVQ Qualification level 3 or 4 or equivalent in a relevant subject; or
- Demonstrable numeracy and literacy skills e.g. English and Maths GCSE (or equivalent) at Grade C or above or suitable alternative experience.