Work Opportunity: Constituency Caseworker for David Mills MS
Salary range (pro rata): £26,345 - £33,873
All new staff are expected to enter on the scale minimum of the appropriate pay band. Individual staff will, subject to satisfactory performance, move up the incremental scale one point at a time on the anniversary of their commencement of employment until they reach the scale maximum for their band.
Working hours: 22.2 hours per week
Appointment type: Fixed Term for 6 months
Location: Constituency office
Reference: MBS-070-26
Purpose of job:
A Band 3 Casework Officer working for a Member of the Senedd would typically be responsible for assisting constituents with issues they face and ensuring they receive the necessary support from government agencies, local councils and other organisations.
Main duties:
- Respond to enquiries from constituents via phone, email or letter.
- Provide basic advice and signposting to constituents on issues such as housing, immigration, welfare, benefits and health.
- Maintain accurate and confidential records of constituent cases in line with data protection laws.
Essential knowledge and experience:
- Expected to develop proficiency in an area of administrative or practical work; able to answer a standard range of queries from others and know when to refer on more complex queries.
- Expected to be proficient with the normal tools and equipment for the job, for example, standard software packages and have familiarity with online media.
- Good oral and written communication skills.
Essential qualifications:
- The ability to demonstrate knowledge or experience of a range of work procedures based on relevant work experience and/or vocational qualification e.g. NVQ level 3 or 4 or equivalent in a relevant subject.