Work Opportunity: Senior Caseworker/ Researcher for Lindsay Whittle MS (x2)
Salary range (pro rata): £39,274 - £50,496
All new staff are expected to enter on the scale minimum of the appropriate pay band. Individual staff will, subject to satisfactory performance, move up the incremental scale one point at a time on the anniversary of their commencement of employment until they reach the scale maximum for their band.
Working hours: 37 hours a week
Appointment type: Permanent
Location: Ty Hywel and Constituency Office
Reference: MBS-062-26
Purpose of job:
The role has a 50%/ 50% split between casework and policy and research work. Consequently it sits and has elements of the attributes of both the Casework Job Family and the Policy and Research Job Family. The role-holders time will be split equally between Member’s constituency engagement, whilst also ensuring that constituents receive effective advocacy and support including the most complex cases. As well as undertaking in-depth policy research, drafting briefings and supporting legislative work, as well as acting as an advisor to the Member on policy matters.
Main duties:
- Handle the most difficult, sensitive, and high-profile cases which may be related to areas outside the remit of the Senedd and require broader partnership working.
- Plan and manage workloads of others in line with Member requirements. Oversee other caseworkers in the team in line with Member requirements, ensure work is handled efficiently and in line with data protection, Codes of Conduct, and office guidelines.
- Conduct detailed research on legislative and policy matters related to casework, such as housing laws, welfare reforms and immigration policies.
- Act as the main liaison between the Members’s office and government bodies, local authorities, charities, legal services and advocacy groups.
- Attend Member surgeries and handle urgent constituent concerns directly.
- Develop and maintain efficient case management systems, ensuring all records are secure, accessible and compliant with data protection law.
Essential knowledge and experience:
- Substantial experience and extensive knowledge of government systems, public services and procedures.
- Experience of managing and coordinating caseloads or other relevant experience in similar roles.
- A sound understanding of the workings of the Senedd. A full understanding of the legal and regulatory frameworks within which Members and Groups operate. This includes both Senedd frameworks (standards of conduct, expenditure etc) as well as broader and general frameworks (legal duties).
Essential qualifications:
- Degree or equivalent in a relevant subject or suitable alternative experience.
You are advised to read the full Job and Person Specification before applying for this post. For details about the post and to apply, please contact Lindsay.Whittle-AS@Senedd.Cymru